Introduction
At SIYA Couriers (OPC) Pvt. Ltd., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our courier and logistics services.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, email address, phone number, billing/shipping address.
- Shipment Information: Pickup & delivery addresses, package details, and tracking information.
- Payment Information: Transaction details when you pay for our services (we do not store credit/debit card details).
- Website Usage Data: IP address, browser type, device information, and cookies for improving user experience.
2. How We Use Your Information
We use your information to:
- Provide and manage courier & logistics services.
- Process your bookings and payments.
- Update you on shipment status and tracking.
- Communicate with you regarding queries, offers, and service improvements.
- Ensure compliance with legal and regulatory requirements.
3. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share your information with:
- Our delivery partners and agents for completing shipments.
- Payment gateways for secure transactions.
- Government or law enforcement authorities if legally required..
4. Data Security
We use appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute protection.
5. Cookies & Tracking
Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings, but some features may not function properly.
6. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of promotional communications.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.